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Ordering and Payment
What payment methods do you accept?
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Can I modify or cancel my order after placing it?
Shipping and Delivery
Which countries do you ship to?
We deliver worldwide! ? If you have specific shipping concerns, feel free to contact our support team.
How long will it take to receive my order?
Delivery times vary by location:
• Domestic (Czech Republic): Approximately 3-5 business days.
• Europe: 5-7 business days.
• International: 7-14 business days.
• Please note that these are estimated times and can vary due to external factors.
Returns and Exchanges
What is your return and exchange policy?
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How do I initiate a return or exchange?
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Product Information
How can I find the right size?
• Each product page includes a detailed size chart to help you choose the perfect fit. If you’re between sizes or need assistance, feel free to reach out to our support team.
Are the colors of the products accurate?
• We strive to display product colors as accurately as possible. However, due to individual screen settings, there might be slight variations. If you have specific concerns, please contact us for more information.
Account and Privacy
Is it necessary to create an account to place an order?
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How is my personal information protected?
• Your data is protected and contractually secured to comply with GDPR regulations
Contact Us
How can I reach customer support?
• Contact us at shop@bontonfilm.cz